Warranty and Return Policy

3-Year Comprehensive Warranty

If your light experiences any issues within 3 years of delivery, we will either repair or replace it. Every case is individually evaluated to ensure that your light is back in action as quickly as possible.

60-Day Satisfaction Guarantee

Not satisfied with your LED panel? Within 60 days of delivery, you can return it for a full refund. This only applies to LED panels and excludes stands or separately sold accessories.

Additional Information

1. Customers are responsible for return shipping fees on non-defective products. International shipping fees are non-refundable. Products must be returned in original packaging with all accessories, or the return will be refused. A 20% restocking fee applies to elective returns.
2. Each warranty claim requires photo or video proof. Resolution may involve part replacement, troubleshooting, or a replacement unit. Damage caused by misuse or unauthorized modifications is not covered.
3. For undeliverable or refused shipments within the USA, a $50 fee per parcel applies. International returns incur a 20% restocking fee.
4. The warranty applies only to original purchases made from redstemlights.com or authorized resellers and is non-transferable.
5. Sales of stands and accessories, such as remote controls, are final and not eligible for return.
6. Contact RedStem Lights Customer Support via email to initiate a return. Unauthorized returns will not be processed, and lost shipments will not be RedStem Lights’ responsibility.